You are basically shouting into the void. Pillow is ok, cover is lovely but arrived with a broken zipper. You are Fully gambling if you buy this.
Leaving 3 stars, because my 1 star review is not posting. I wish I have read more reviews before I bought it. It's cheaply made, like others on the internet that cost $35. Return process is very sketchy, you have to look everywhere in Faqs and then you have to write an email to find where to send it. I paid $74 for shipping and then they charge 20% for restocking fee. That leaves me with $85 from my $200 spent on this. Avoid!!
I was sooo skeptical about spending ANY money on a pregnancy pillow let alone this much on one. But I was already getting so uncomfortable early in my second trimester that I felt like I needed to take early action. Best decision getting this pillow! I’m very temperature sensitive and this one stays nice and cool. I haven’t felt overheated even once. Before I bought this pillow I tried a cheaper target version that was only one sided and it was so uncomfortable. I toss and turn a lot and every time I had to turn over I’d have to take the whole pillow with me and readjust which would really wake me up. The 360 pillow makes it much easier to turn in your sleep and quickly get comfortable. It’s also nice because the side your not hugging gives you really good back support! So you can wedge it under you in a way that makes it feel like you’re sleeping on your back. Love it!! Surprisingly my husband even likes it haha. He sometimes likes to cuddle the side that I’m not hugging. So that’s a win! :)
There are no returns and there is no customer service, so be sure you absolutely want this pillow before you buy it. My wife and I bought one for her pregnancy, but we lost the baby before we could use it. We tried to return it, but we've been unable to so far. Customer service only takes emails and they're SLOW. In fact, they have yet to resolve our claim, so we still have the $200 we were never able to use. Again, only buy a pillow from them if you're absolutely sure you want it.
I was excited about this pillow, as it was the only latex option I could find on the market. The filling is indeed latex, but rather than being finely shredded, it’s in these big cubes, lending the pillow a lumpy texture. If you look closely at the photos, you can see this. What’s even worse, though, is the cheap cover. Mine came stained and with a broken zipper. For $200 dollars, I’d expect something at least clean and functional.
I love this pillow so much, I had to buy 1 for my wife as well.
My only knock against it would be I wish it came with additional stuffing. I'd prefer if it were stuffed a little fuller.
I have been using my Yana pillow for almost 2 months and love it. It is better than a body pillow because it wraps around you on both sides.
No customer support, impossible to return. Don’t buy from them, it’s a scam
My zipper unfortunately broke after having it less than a week. I do love the pillow and found it much lighter than other people have mentioned. However, for a $200 pillow, you would think the zipper would be of better quality.
I have emailed Yana several times since Christmas with no response. I wanted to return the 360 Body Pillow with cooling gel and get the 360 body pillow with natural latex. It was a gift and my daughter has tried every email she can find to try to exchange the pillow. Is there a reason there is not a way to get a hold of Yana after you purchase something? Please help!
I was very nervous about this purchase becauase of the price and the fact that you cannot contact this company. Their chat through SMS does not work, always gives the same response, their is no number to call, and emails are undeliverable. Their email about shipping times is very confusing. It gave me an estimated delivery of May when I ordered in Nov! The pillows arrived in Dec before Christmas and the people I gifted them to, love them!!! They make TV watching and sleeping a lot more comfortable. It offers a lot of support and there are my positions to play with. So although stressful, thank goodness it was worth it!
She had been sleeping with a body pillow for awhile now, and it wasn’t a Yana. I don’t remember how I found you, might have been TikTok but I’m not sure. I bought it for her for Christmas and she cannot say enough good things about her Yana.
This was a gift for my wife though I tried it a few times. She uses it while watching television. Very relaxing and comfortable. Great stress relief.
Purchased for my husband in a Memory Care facility. It is perfect and it’s evident he loves it. The caregivers do too. Thanks for a great product!
Never slept better. Back pain is greatly reduced.
Can someone please get in touch with me?! I ordered a pillow case in the beginning of December and still have yet to receive it, I have emailed countless times and your main email address is bouncing back. Unacceptable, please contact me immediately!
It's been 50 days I received body pillow It's great also ordered extra cover still have not received it . I cannot contact Yana because they have had problems over 3 months with email and I do not have Facebook so I'm out of luck and have not received entire order. So if you order and have issues you will have join Facebook to have any questions answered or for customer support because there is no contact number to reach anyone. So I will never order from a business that doesn't have a verified number to contact support again.
Received the pillow which is great. Did NOT receive the two pillow cases I ordered, and when I emailed the company the email keeps bouncing back. wtf?
I had to leave a three star review because the company will not accept a one star review . You cannot reach anyone at this company.. we were missing part of our order. The email address posted for customer service bounces back and it's . I just had to dispute the charge on my credit card because this company will not respond. . We even sent messages on Instagram and Facebook with no. This is the type of action you would expect from a business that is an actual SCAM..
I put 3 stars because if you put less than 3 they will remove the review. DO NOT BUY THIS PILLOW. Paid for it 3 weeks ago and still have not heard from them at all. Shipment date states May of 2022 but I purchased November of 2022. Tried to email to the address that is on website and it is not valid. Do not waste your money.
Bought this as my pregnancy pillow to train myself to side sleep. I am in love with it and look forward to crawling into it every night. It is so comfortable and supportive.
I’ve had the pillow with latex fill for a little over a month.
I love the weight and the shape. It has really helped me actually stay on my side to sleep. (My default move is to flip to my stomach; which is terrible for my back neck and shoulders).
The heft of this pillow helps keep me propped in the side sleep position. My only complaint is the very strong latex odor.
It has faded a little bit but it definitely still carry’s the odor after all of this time. -it actually makes my pjs smell like it after contact. If there were a way to change this, I’d give it 5 stars.
Love the pillow and Jared provided great customer service.
I got this pillow because I was having trouble sleeping being pregnant. Since the day I started using this body pillow I have been able to sleep very well! I will be using this pillow well beyond pregnancy and may even get one for my husband.
The pillow is great for pregnancy, though I find myself getting a little hot with it. Service was extremely challenging, tough. I tried to reach out to customer service using the email address on the website and got undeliverable notifications. With no phone number or alternative method for connecting, this was extremely frustrating. Eventually my husband was able to get in touch using Instagram (which I do not have) and communicated on my behalf, but it took a very long time to get responses even using this method. In addition, I received notification that my pillow had been delivered but it was not there - so I contacted the shipping service and they informed me that the pillow had been returned to Yana due to an address issue 10 days prior. I never received any notification from Yana about this (but luckily my husband was finally able to contact them via Instagram).